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Participants
Andrew Small
CRM Capability Lead
BT
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Gary Bennett
Global BT Account Director
Avaya
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Martyn Warwick
Editor in Chief
TelecomTV
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Robert Coren
Moderator
TelecomTV
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19 March 2010 - 10:00 (GMT) / 11:00 (BST) / 12:00 (CET)
Then available in the archive section on demand
Is your Customer Contact Centre prepared for Growth? The balancing act!
What was it all about?

Are global economies creeping out of recession and is growth imminent?

If so - what does this mean for your organisation and the capacity of your call centre?

Can you balance growth whilst maintaining a rigid grip on cost?

Don't miss out on the chance to:

  • Get independent insight on market conditions from TelecomTV's Editor in Chief, Martyn Warwick
  • Hear our industry expert speak to key executives from BT & Avaya
  • Realise why you don't need to 'Rip out and Replace' your infrastructure
  • Understand how the "Wrap and embrace philosophy" can help you make best use of your current investments

For more information please visit us at the Avaya and BT website www.avayabt.com or email us at admin@avayabt.com