Andrew Small
CRM Capability Lead, BT

Andrew is the CRM Capability Lead responsible for all CRM Professional Services and Portfolio in BT. Andrew’s key objectives in this role are to deliver a differentiated, competitive and market-leading portfolio of Products and Services to BT customers and prospects globally and to support Market Units in delivering for our customers. Prior to taking up this role to that he was General Manager, Contact Centre Services, Hosted IP Contact Centres, Hosted IP Telephony and CRM Portfolio. That portfolio includes all of the platforms, network products and services that support the BTGS CRM business. Andrew has nearly 20 years experience in CRM including Sales Force Automation and Contact Centres.

Gary Bennett
Global BT Account Director, Avaya

Gary Bennett is the Global BT Account Director for Avaya. In his role Gary has overall responsibility for strengthening and growing the Avaya and BT relationship. Gary has more than 20 years experience gained in the communications industry. He started his early career at Vodafone running a number of key corporate accounts before moving to BT. In 2000 Gary moved to Nortel where he led the channel team responsible for BT Global Services before joining Avaya in June 2009.

Martyn Warwick
Editor in Chief, TelecomTV

Martyn Warwick has been a telecoms journalist for more than 20 years. Currently the Group Editorial Director and Editor in Chief of TelecomTV, he both writes on global telecoms and IT related issues and conducts Web-broadcast TV interviews with senior telecoms executives all over the world.

Robert Coren
Moderator, TelecomTV

Robert Coren is a journalist, presenter and director working in television, corporate communications, and new media. His long association with Telecom TV has seen him reporting on pretty much every major development in wired and wireless communication across four continents.